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About the Role

Responsibilities

Primary Responsibilities

• Account Management & BD
  • Own end-to-end management for assigned client accounts, from negotiation, deal closing, and ongoing relationship management through a CRM system
  • Act as the lead point of contact for all matters specific to client accounts once agreements have been signed
  • Coordinate between internal teams to ensure we have sufficient capacity to deliver work (manpower planning)
  • Ensure the retention, growth and client satisfaction of accounts
  • Assist with client requests and issue escalations as needed
  • Build out an account management plan and process
  • Generate monthly recurring revenues from new and existing clients, and identify areas of improvement
  • Develop pitch materials and case studies
  • Present convincing business cases to demonstrate clear value to these potential partners and external parties
  • Continuously analyse, identify & execute value creation opportunities for existing partners
• Advisory & Partnerships
  • Project management to ensure the timely and successful delivery of our agreed advisory and/or retainer services according to project needs and objectives
  • Collaborate with Marketing, Research, Corporate, BizOps and Tech teams to service and ensure the ongoing success of clients
  • Handle inbound requests in an organised and timely fashion
  • Understand client needs to identify opportunities (including cross-sell and up-sell initiatives) and actively build/manage an opportunity pipeline across our offerings
  • Monitor, track performance and ensure all reporting is prepared and delivered to relevant parties. Consider building out a dashboard to automate reporting & status updates
  • Keep project’s data room updated
  • Design, implement and manage the partnerships program
  • Build and manage partnerships with partners, which includes investors, Accelerators/Incubators, wallets etc.
  • Track, report and review performance of partnerships program to the management

Secondary Responsibilities

• Content & Education
  • Design and execute programs to educate users on various crypto topics
  • Develop educational materials for advisory projects
• Branding and Impossible representation
  • Conduct workshops, AMAs, interviews

Requirements

• Good communication skills and attention to detail
• Proven experience in sales, account management, business development or relevant field is necessary
• Ability to use data and analytics while building on client conversations
• Resourceful with good attention to detail, analytical and organizational skills
• Business-level fluency in both written and spoken English
• Efficiency in Microsoft Office and Google Suites
• Have time management skills, prioritization, and show flexibility
• Strong drive for results, with the ability to implement plans independently
• Eagerness to learn about tech industries, specifically in the following sectors: blockchain, cryptocurrency, DeFi, apps/software